Cancellation Policy
您可以在预定行程出发前 24 小时以上，随时取消预订，也可以致电 (657) 522-0777 取消预订。如果在行程出发前不到 24 小时取消或更改预订，或预订被放弃，万利将不予退款。这包括在接送时间2小时内进行的预订。
1. Refund Policy
If you cancel your trip more than 24 hours before departure, you will be refunded 100% of the paid amount (minus bank charges)
If you cancel your trip within 24-48 hours of the booking date, 50% of the paid amount will be refunded.
If you cancel your trip within 24 hours before the booking date, the amount paid will not be refunded.
2. Refund Time
一旦获得批准，退款申请将在36 小时内提交，周末和联邦假日除外。然后由客户的金融机构完成退款。客户应向其金融机构查询退款状态。
3. Baggage and personal belongings
It is the customer's responsibility to reserve the correct vehicle to safely handle their baggage needs. Each service type has a maximum number of luggage allowed and failure to properly select the correct vehicle type may result in additional charges, the need for an additional vehicle, or the Company's inability to service the reservation. Passengers traveling with valuables, priceless items, and prescription medications should keep these items for the duration of the trip.
4. Flight cancellations and delays caused by airlines
Failure to contact us in time and delayed information may be regarded as your abandonment of the reservation, which may result in cancellation of the order.